ALGIM Webinar: Your Residents Are Asking AI About Your Council

This webinar is for Australian Local Government Staff only.

When someone wants to know their rubbish day, the cost of a consent, or whether the pool's open, more and more people don't search your website, they ask ChatGPT, Claude, or they stop at Google's AI overview. You can't see any of those AI answers. And when one's wrong, the complaint still lands on your desk.

This 60-minute session (including Q&A) shows you what AI says about your council right now, and how to make it right.

We'll cover:

- How AI is changing how residents engage councils

- How to check and measure what AI says about your council

- How to develop and track a prompt library that covers your councils specific services and jobs to be done

- A real time look at how AI is responding to a range of council related prompts

- The top 3 things you need to action: entity diagnostics, technical updates and content strategy

About the Presenters:

Dave Hockly
Director
Datastory

Dave Hockly is the founder of Data Story, a digital agency specialising in hard to measure organisations and long customer journeys. Dave's proud to have worked with Horowhenua, Kapiti Coast, Upper Hutt, Queenstown Lakes District Councils, alongside a number of large central Govt agencies. Our dream is to help councils work better for the people they serve, and through that to play a part in the betterment of Aotearoa.