ALGIM Webinar: The Hidden Cost of Cost of Living Pressure on Councils

This webinar is for Australian Local Government Staff only.

Can your council's payment systems keep up when resident cash flow is under strain? Cost of living pressures aren't just changing how residents pay, they're changing what your systems, integrations and support teams are being asked to handle. Rising support tickets, manual reconciliation and one-off workarounds for stressed ratepayers are early signals of a much bigger issue: payment infrastructure built for yesterdays demands.

Join Payble for a strategic look at how leading councils are future-proofing their payment systems, reducing support load, strengthening integration across billing and CRM platforms and building resilient, self-service payment architecture that scales.

You'll walk away with a framework for assessing your council's payment-system risk and readiness, a sharper view of where legacy systems create hidden operational load and a real council case study on what implementation and integration looks like in practice.

About the Presenter:

Vanessa Hood
Payment Experience Lead
Payble

Vanessa is a Payment Experience Lead at Payble, where she's worked with councils across Australia and New Zealand to improve the way councils collect payments and engage their communities. At Payble, she works closely with councils to understand the challenges they face around revenue collection, ratepayer engagement and payment experiences helping translate those challenges into practical technology solutions.