ALGIM Webinar: Introducing AI Automation in the Contact Centre

In this webinar, Enghouse Interactive will explore the transformative role of AI in the contact centre, focusing on how it enhances both agent performance and customer experience.

From automating routine tasks and enabling self-service options to driving advanced analytics and predictive insights, AI offers Councils an opportunity to elevate service delivery while optimising costs.

About the Presenter: 

Peter Fedarb
Solution Engineer
Enghouse Interactive

Pete has been a globally respected member of our Enghouse technical team for over 18 years! Pete has a huge depth of contact centre experience achieved in a variety of roles in both New Zealand and UK, working as Support Engineer, Support Engineering Manager, Professional Services Consultant and Presales Consultant.