The ALGIM CX Benchmarking survey delivers results that are reflective of the values of local government and the changing role of front-facing customer staff.

The survey encompasses five key areas of focus;

1. First impressions 
2. Communications and listening
3. Ability to problem-solve
4. Knowledge 
5. overall experience. 
   
   

All New Zealand Councils and CCOs are contacted as a part of the annual survey via multiple phone calls to the contact centre and emails via the website.

The results are presented at our annual ALGIM Conference each year and the results of the 2024 survey are now available – 2024 ALGIM Customer Experience Benchmarking Insights (NB: council member log-in required to access this document). 

order your council specific report here